FAQs

Can we switch from Hosted mode to Standalone mode?
Yes, you can switch from Hosted mode to Standalone mode.  Set up FTP Attachments® Standalone build on your own Application server.  All your files ...
Tue, 8 Jul, 2014 at 8:38 AM
What all file extensions are supported by FTP Attachments®?
You can configure FTP Attachments® to allow only certain extensions or deny certain extensions of your own choice.  This can be done by: Login to Orektic...
Fri, 6 May, 2022 at 10:05 AM
Unable to perform Get Live profile with same credentials of Orektic account
If a customer is not able to perform get live Profile, even after entering the same credentials with which he had logged into FTP Attachments Web applicatio...
Fri, 6 May, 2022 at 10:08 AM
What is the pricing of FTP Attachments®?
Pricing for FTP Attachments® are given below: FTP Attachments® Pro $1599/100 Users/year FTP Attachments® Pro (Hosted) $2399/100 Users/ye...
Mon, 26 Sep, 2016 at 11:12 AM
What kind of firewall settings we have to do in case we are setting up our Standalone FTP Attachments®?
Standalone installation includes following 3 components -  Salesforce.com instance FTP Attachments® Application Server (Windows Server with IIS) Storage...
Mon, 4 Feb, 2019 at 2:44 PM
Does FTP Attachments® support Partner/Customer/Self Service Portal of Salesforce?
Yes, FTP Attachments® supports Partner/Customer Portal of Salesforce. For more details, please follow the link below. http://orektic.freshdesk.com/...
Fri, 13 May, 2022 at 2:18 PM
Does FTP Attachments® support Salesforce Communities?
Yes, it is supported.
Mon, 23 May, 2016 at 2:49 PM
Does FTP Attachments® work even with Email2Case?
FTP Attachments® does not work with standard Email-to-Case functionality provided by the Salesforce. In case you need to use FTP Attachments® with Email2Cas...
Mon, 24 Mar, 2014 at 3:29 PM
Can I use FTP Attachments® Migrator to archive only certain Salesforce Attachments?
Yes, you can use filters in FTP Attachments® Migrator to migrate only certain attachments of your choice.  
Tue, 21 Jan, 2014 at 2:51 PM
I just refreshed my Sandbox and my FTP Attachments® does not work on my new Sandbox.
Each FTP Attachments® Account is associated with one unique Salesforce instance identified by Salesforce Org ID. When you refresh your Sandbox this Org ID i...
Fri, 6 May, 2022 at 10:10 AM