FAQ'S

How to add multiple storage server for email2case tool
Email2case is an add-on tool of FTP Attachments®, as FTP Attachmensts® is an application which is run on a Salesforce platform and allow to st...
Wed, 19 Oct, 2016 at 4:53 PM
How to increase the Heap size limit in Email2Case
Increasing JVMs Xms size in the batch file will give the memory to the app email2case in order to work efficiently. Steps to increase Batch s...
Mon, 15 Feb, 2021 at 11:43 AM
I am getting an error "Email-to-case is not enabled for your organization"
To use email2case tool for salesforce instance please enable standard Email-To-Case functionality in salesforce instance. In order to e...
Wed, 19 Oct, 2016 at 2:48 PM
I am getting the error as "SFDC_AUTHENTICATION ERROR"
If you are getting the "SFDC_AUTHENTICATION_ERROR" and Error message as "Invalid or locked out salesforce.com user ID or pa...
Fri, 21 Oct, 2016 at 11:49 AM